Phase 3 – Ongoing Category Management and Review

Ongoing category management and operational management reviews which include:

Regular project briefings and ongoing reviews of annual service level management of existing/new transactional providers.
Hotel and meeting room rate programme continuation and ongoing recommendations, negotiation and evaluation against industry and ICOR held benchmark targets (Global, regional or local).
Creation and rollout assistance of the internal communication programme via the e-Directory including regular and automated service updates.
Consolidation and data warehousing of multi-location/provider(s) and spend information.
Regular performance reporting including cost reduction achievements.
Cost avoidance initiatives, service monitoring and remedial action plans.
Regular and situation-driven reporting against bespoke customer procurement and financial performance baselines.
Booking process evaluation and recommendations.
Contract service and complaint resolution.
Company owned apartment management and inclusion.