Compliance Monitoring

Driving Program Compliance

Through feedback, industry best practise evaluation and first hand online implementation experience, ICOR understands that the following approaches are needed to achieve high compliance to the programme:

Create clear business communication for the business rationale of creating the programme and the need for it to be adopted as a priority
Create steering groups within divisions to “own” adoption activities and create localised divisional communication
Create marketing campaigns to drive awareness, understanding and enthusiasm for the programme as part of everyday working practice
Engage travelling communities to feedback on the programme
Ensure that the online directory contains rich content – making users want to buy into compliance
Continually work to fine tune non-compliance and understand barriers to non compliance
Understand travellers needs – create electronic surveys of key travelling communities
Collect meaningful exception reason codes through the agency and online booking tool channels and act upon them positively